Press Releases

Western Towing Earns NTTA ‘Trusted Workshop’ Status

Western Towing, a trusted name in the towing and vehicle recovery industry, has reached an important milestone in its commitment to safety, service, and excellence. The company has recently passed the National Towing and Trailer Association (NTTA) Quality Secured (QS) inspection, earning the prestigious recognition of becoming an NTTA ‘Trusted Workshop.’

What is the NTTA Quality Secured (QS) Inspection?

The NTTA Quality Secured (QS) inspection is a highly respected accreditation program within the towing industry. The inspection process assesses a company’s adherence to safety, maintenance standards, technical expertise, and customer service. To achieve certification, a business must meet stringent requirements that demonstrate their commitment to excellence in vehicle recovery, towing, and associated services.

Only those that pass the NTTA QS inspection are awarded the title of ‘Trusted Workshop,’ signifying a business’s compliance with the highest industry standards for service and safety.

A Commitment to Excellence and Safety

Western Towing’s successful completion of the NTTA QS inspection is a clear reflection of its unwavering commitment to quality and safety. The company consistently prioritizes maintaining up-to-date equipment, ensuring that their technicians are fully trained, and ensuring that best practices are followed in every aspect of towing and vehicle recovery.

For customers, this means they can confidently rely on Western Towing for safe, efficient, and high-quality towing services. Whether it’s emergency roadside assistance or vehicle recovery, Western Towing adheres to the highest safety standards, ensuring peace of mind every time.

What Does the ‘Trusted Workshop’ Status Mean?

The ‘Trusted Workshop’ designation from the NTTA is a mark of excellence. It indicates that a business has met and exceeded the rigorous standards set by the NTTA in several key areas, including safety, service quality, and technical competence. This prestigious certification is awarded only to businesses that demonstrate their ability to consistently provide top-notch service and maintain a high level of professionalism.

As an NTTA ‘Trusted Workshop,’ Western Towing is now officially recognized as one of the leading companies in the towing industry, standing out for its commitment to best practices, customer satisfaction, and safety.

Why Choose a Trusted Workshop for Towing and Vehicle Services?

If you’re looking to have a towbar fitted, trailer serviced, or need towing services, it’s essential to choose a business that is certified as a ‘Trusted Workshop.’ This designation ensures that the business you’re working with meets the highest industry standards for both safety and service quality.

For customers in need of towbars, trailer servicing, or any towing-related services, Western Towing offers the peace of mind of knowing that their highly trained technicians use only the best equipment and adhere to strict safety standards. By choosing a Trusted Workshop like Western Towing, you can rest assured that your vehicle and trailer are in safe hands.

Looking Ahead: Quality Service for Every Need

With the NTTA Quality Secured inspection passed and the ‘Trusted Workshop’ recognition now in place, Western Towing continues to lead the way in providing high-quality, reliable towing and vehicle services. As the company grows, it will maintain its focus on excellence, safety, and customer satisfaction.

For customers seeking towing, trailer servicing, or towbar installations, the NTTA Trusted Workshop designation is a reliable indicator that Western Towing can be trusted to deliver top-tier services. The company’s NTTA certification guarantees that you are partnering with a business that consistently meets the highest industry standards.

Conclusion

Western Towing’s successful achievement of the NTTA Quality Secured inspection and its recognition as an NTTA ‘Trusted Workshop’ is a significant accomplishment that sets the company apart as a leader in the towing industry. The Trusted Workshop certification ensures that customers are receiving the best service, with a focus on safety, professionalism, and quality.

So, if you’re looking to have a towbar fitted, need trailer servicing, or require reliable towing services, be sure to choose an NTTA ‘Trusted Workshop’ like Western Towing. Their commitment to excellence and customer satisfaction ensures that you’ll receive the highest level of service every time.

Retirement and New Directors

After many years of exceptional leadership, it is with mixed emotions that I announce the upcoming retirement of Gary, Mark, and Richard Saxton, who have steadfastly guided Western Towing following the legacy passed down by their parents. After over 45 years of unwavering dedication and commitment to the company, they will be stepping down from their roles, with their retirement taking effect on 31st December 2024.
Their invaluable contributions have played a pivotal role in shaping the success of Western Towing, and we offer our heartfelt thanks for their tireless efforts over the decades.

As I look to the future, I am excited to share that I will be taking the reins of the newly established Western Towing (1977) Limited, effective 1st January 2025. I will be supported by fellow director Hayley Thomas, who will bring her expertise and vision to the new chapter of the company. Together, Hayley and I are poised to carry forward the rich heritage of Western Towing, while introducing fresh ideas and innovative approaches that will undoubtedly propel the business to new heights.

With over 40 years of combined experience between them, the new directors bring a wealth of knowledge and insight to their leadership roles. I am confident that our expertise will ensure the continued success of the company, building upon the strong foundation laid by those who came before them.

Chris Hood
Director
Western Towing (1977) Limited

Newton Abbot & Exeter Branches Merging:

After much anticipation, Western Towing is taking a bold step forward by merging our branches into our existing premises on the vibrant Marsh Barton Trading Estate, Exeter. This significant move marks the beginning of an exciting new chapter in our journey, and we can’t wait to bring you along with us.

Passing the Torch:
We will bid a fond farewell to Mark, Richard, and Gary Saxton, who are retiring in early 2024 after an incredible 45 years of dedication to our business, founded by their parents, Brian and Sybil Saxton, in Teignmouth in 1977. Rest assured, the legacy continues in the capable hands of Chris Hood with the help of Hayley Thomas and the Team. We are seasoned veterans with over 40 years of collective experience at Western Towing. Their expertise and passion for our community will guide us into a promising future.

Why the Move?
Deciding to close a branch is never easy, but after careful consideration, we found compelling reasons to consolidate our presence. With advancements in local infrastructure, including the Torbay bypass to the A380 and our robust online platform, we’re now more connected than ever before. Merging our branches, only 20 miles apart, streamlines our operations and allows us to serve you better.

Expanding Horizons:
Our relocation to Exeter is part of a larger expansion plan. By moving all of the business to Marsh Barton, we’re better positioned to reach a wider customer base, including the Commercial Van and Leisure industry sectors, comprising Caravans and Motorhomes. This move opens doors to new possibilities, enabling us to offer you an even more extensive range of products and services.

Enhanced Experience:
At our Marsh Barton location, you’ll find improved facilities, a spacious forecourt designed for easy access, and a team of highly skilled technicians ready to assist you. We’re investing in our staff, ensuring they receive top-notch training, guaranteeing you the expert guidance and support you deserve.

Community Engagement and Sustainability:
We’re not just relocating; we’re becoming an integral part of the vibrant Exeter community. Expect to see us actively participating in local events and initiatives, contributing to the local economy, and promoting environmental sustainability. Our new location will incorporate energy-efficient practices, aligning with our commitment to a greener future.

Your Trusted Partner:
Above all, this move is about enhancing your experience. With a broader product range, improved services, and a dedication to customer satisfaction, Western Towing remains your trusted partner for all your towing and vehicle accessory needs.

We’re incredibly grateful for your ongoing support. As we embark on this exciting journey, we look forward to welcoming you at our Marsh Barton premises. Together, let’s make this transition a success and continue building a stronger, more vibrant Western Towing community.

Western Towing Nominated for Local Award

Western Towing are proud to announce they have been nominated in the Business Contribution to Sport Category in the Express and Echo Sports Awards 2011. Exe-Calibre Dragon Boat Club is a water sports club based in Exeter, Devon. They are one of the most diverse sports clubs in Exeter, if not the whole of the South West. The club welcomes and encourages male and female paddlers of all ages, sizes and backgrounds.

The Express and Echo quote ” Western Towing developed and built a double boat trailer to allow the Exe-Calibre dragon boat club to compete all over the country and succeed in a dramatic fashion. The trailer was designed, and is serviced, for free. Without this, Exe-Calibre would not have been able to take two teams to represent the city all over the country. This allowed new paddlers to fall in love with the sport and the club feels that without this support it could not expand and allow new people to experience dragon boat racing.”

The Awards Ceremony is to be held on 19th January 2012 at Sandy Park, Exeter. We’ll let you know how we get on

Larger premises on Marsh Barton

Due to their continued success, local family run business, Western Towing have outgrown their existing site on Pinhoe Road, Exeter and are moving to new 6,830sqft Premises.

Western Towing in Exeter, Devon announced today that due to continued increase in demand they are to move to larger premises on Marsh Barton. This move will allow Western Towing to offer a wider and improved service to its customers and expand the existing product range.

“Expansion to a new site has been long overdue, demand has been increasing over the 24 years we have been on Pinhoe Road. The new site offers easy access, ample parking with a spacious showroom and large workshops” said Mark Saxton a partner at Western Towing, “We will also be expanding the range of services we offer to include caravan servicing & towbar fitting to motorhomes as well as more products for the trailer & leisure market. We will also be able to offer the trade a better service on towbars and trailer parts by offering a same day delivery service on Marsh Barton ” he added.

The new, larger premises are easy to find at 3 Marsh Green Road North, Marsh Barton, near the Recycling Centre, will be open on 5th January 2009 after closing the old Pinhoe Road site on 23rdDecember. Stuart Murray of Dealer Support Group said “Western Towing service and maintain our car transporter trailers, we are glad to hear they are moving to larger premises, it will make it much easier for us to access and park with our large trailers.” DSG use transporter trailers to transport vehicles all over the country for their customers, especially when it’s needed in a hurry.

Western Towing will continue to offer their comprehensive and competitive towbar fitting service, supply of towbars and accessories, trailers, trailer spares and accessories as well as trailer and caravan servicing in both their new premises and the Newton Abbot branch. Further details are available on the website, www.westerntowing.co.uk

Further details can be obtained from Mark Saxton at Western Towing, telephone 01392 216336 or Fax 01392 430415, email [email protected]

Western Towing have travelled a long way since they started trading from a private house in Teignmouth, Devon in 1977 mainly just fitting towbars. Still a family run business with branches in Exeter and Newton Abbot, they are agents for the most popular makes of towbars & trailers in the UK