Delivery Schedule

Christmas and New Year Deliveries

We are closed from Saturday 23rd December 2023 until 2nd January 2024. Orders placed between these dates should be dispatched on 2nd January 2024. We only pre-authorise card and Paypal payments so no money should be taken from your account until the order is dispatched.

Normal Deliveries

Orders received before 2.00pm on a normal working day (i.e not Saturday, Sunday and Bank Holidays) will be dispatched that day. Should we be unable to do this we will contact you either by email or telephone to inform you as to when the goods can be sent and giving you the option to cancel if the anticipated delivery is unacceptable.

All items posted by First Class Royal Mail should be received the next working day, items sent by Second Class Post should be received in 2 to 3 working days.

Royal Mail also indicates that an item is not classed as lost until 15 working days from the date of despatch. We cannot offer a refund or send items again until these 15 working days have expired.

Items sent by Overnight Courier should arrive within 24 hours of despatch, although sometimes, due to extenuating circumstances, it may take 48 hours for items to reach their destination. If you have not received your goods by 72 hours after the date of despatch please contact us on 01392 216336 where we will track and trace the item.

Please note couriers will only hold items for 7 days from the date of attempted delivery before the items are returned to us. If items are returned we reserve the right to charge for redelivery.

All dates given are subject to stock availability. Please note we do not process payment until the goods are ready for dispatch.

Some items in our online shop cannot be delivered, such as trailers and trailer kits, therefore these are only available for collection from either our Exeter or Newton Abbot branches. Free delivery does not apply.

Carriage is free* over £75.00 including vat, orders under £75.00 are charged at £4.98 including vat (£4.15 + vat) and will be added to your order value at the checkout. *Subject to the areas listed below:

UK Mainland

Orders up to 2kg will usually either be sent by FIRST Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning).

Orders weighing over 2kg
in total will either be sent by Parcel Force or DHL on an overnight (next working day) service, a signature may be required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.

Courier option should your order total be under £75 including vat it would normally be sent by Royal Mail 1st Class Post. You can choose for your order to be sent by courier instead, it will be sent by Parcel Force or DHL on an overnight (next working day) service. You must order before 2pm for it to be sent out the same day, please see the paragraph below for more details. A signature may be required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.

Please note that Orders received before 2.00pm on a normal working day (i.e not Saturday, Sunday and Bank Holidays) will be dispatched that day otherwise the order will be dispatched on the next working day. Items should then arrive within 24 hours of despatch, although sometimes, due to extenuating circumstances, it may take 48 hours for items to reach their destination. We will send you a tracking number in an email once your order has been dispatched.

Scottish Highlands (As defined by UK couriers)

(Postcodes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41 and PH49 to PH50)

Orders up to 2 kg will usually either be sent by FIRST Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning).

Orders over 2kg in total will require an additional carriage charge, this will be calculated in your basket or the checkout when you enter your postcode.

(We are sorry that we require additional carriage for items over 2kg, we are trying to keep prices as low as possible and cannot therefore absorb the extra carriage that couriers charge to send to “The Highlands”. Royal Mail charges even more than other couriers for parcels over 2kg so it is not possible to use them.)

Isle of Man, Scottish Islands and Isle of Wight.

Orders up to 2kg will usually either be sent by FIRST Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning).

Orders over 2kg in total will require an additional carriage charge, this will be calculated in your basket or the checkout when you enter your postcode.

Channel Islands

Orders up to 2 kg will usually either be sent by FIRST Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning).

Orders over 2kg in total will require an additional carriage charge, this will be calculated in your basket or the checkout when you enter your postcode.

Northern Ireland

Orders up to 2 kg will usually either be sent by FIRST Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning).

Orders over 2kg in total will require an additional carriage charge, this will be calculated in your basket or the checkout when you enter your postcode.